Refund policy
Return and Refund Policy
Thank you for shopping with us. We aim to provide a smooth and trustworthy experience. Please read our Return and Refund Policy carefully.
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1. Return Eligibility Criteria
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in the original packaging with all tags intact.
- Proof of purchase (order confirmation or receipt) is required.
- The return request must be initiated within the specified return timeframe.
We reserve the right to reject returns that do not meet these conditions.
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2. Return Timeframe
You can request a return within [X DAYS] of receiving your order.
Requests made after this period may not be accepted.
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3. Refund Process and Timing
Once your return is received and inspected:
- We will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed within [REFUND PROCESSING TIME].
- The refund will be issued to your original payment method.
Please note:
- It may take additional time for your bank or payment provider to process the refund.
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4. Exchange Options
We offer exchanges for:
- Incorrect items received
- Defective or damaged products
If you need an exchange, please contact us at [EMAIL ADDRESS] with your order details and issue description.
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5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
- Contact us within [X DAYS] of delivery.
- Provide clear photos/videos as proof.
- We will arrange a replacement or full refund at no additional cost.
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6. Non-Returnable Items
The following items are not eligible for return:
- Personal care items (if opened or used)
- Customized or personalized products
- Perishable goods
- Items marked as “Final Sale”
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7. Return Shipping Costs
- If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost.
- For all other returns, the customer is responsible for return shipping charges.
- Shipping fees (if any) are non-refundable.
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8. Contact Us
For any return or refund-related queries, please contact us at:
📧 deepuninefeb@gmail.com
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We appreciate your trust and are committed to ensuring a fair and transparent shopping experience.